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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q22-Q27):
NEW QUESTION # 22
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital strategy
- B. Digital technology
- C. Digital transformation
- D. Digital business
Answer: B
NEW QUESTION # 23
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Improved use of automation
- B. Linked processes and practices to value creation
- C. Management of threats and opportunities
- D. Management of staff skills and competence
Answer: D
NEW QUESTION # 24
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Definitions of the service management toolsets needed to support the service
- B. An inventory of the mam technology components that will be located at the head office data centre
- C. Descriptions of the series of steps for the work that is required to create and support the service
- D. A list of vendors who will provide the components mat form the social media service
Answer: C
NEW QUESTION # 25
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one single business case that provides justification for all three initiatives
- B. Create one business case for the technology upgrade, and another for the remaining Initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create three different business cases providing justification for each Initiative
Answer: B
NEW QUESTION # 26
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's products
- B. An organization's services ate based on the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's resources are combinations of the organization's services
Answer: B
NEW QUESTION # 27
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